WHAT ARE THE SHIPPING OR DELIVERY CHARGES?
Shipping modes and delivery charges for each product are indicated at checkout. We offer the following methods of shipping:
- SingPost Local Registered Mail – 2 working days for delivery within Singapore.
- SingPost Registered Airmail – 3 to 14 working days for delivery outside Singapore, depending on the zones.
- Local Courier via Qxpress – within 3-4 working days within Singapore except Changi Airport, Alps Ave, Sentosa and Jurong Island.
- Free Shipping – we do provide free shipping from time to time when we have promotions. Look out for our promo code!
- Special bulk delivery – for delivery of bulk orders locally or overseas, please contact firstname.lastname@example.org for quotation.
Note: Working days exclude Saturdays, Sundays and public holidays.
Please add 2 working days to above delivery time by the carriers. The extra days are for ACTSmarket to process and pack the orders before they are sent out through the carriers.
SingPost Registered Mail Rates and Qxpress courier service – for delivery within Singapore
The table below shows the range of charges for delivery within Singapore. For weights up to 500g, delivery is via Singpost Registered Mail. For delivery exceeding 500g, we recommend door-to-door courier service via Qxpress. For Qxpress, the delivery weight can be up to 30 kg, subjected to item size limit of Length+Height+Width, not exceeding 160cm. We will contact you if there are problems with item size. For delivery weight above this amount, please drop up an email on bulk delivery arrangements.
Local Shipping within Singapore
* All product weights will be rounded up to the nearest 0.01 kg e.g. products with weight 0.051 kg will be rounded up and be counted as a package with weight 0.06 kg.
SingPost Registered Airmail Rates – for delivery outside Singapore
The table below shows the range of charges from minimum weight of 20 g up to maximum of 2 kg for delivery outside Singapore via SingPost Registered Airmail. The charges are based on the location of countries in 3 different zones as follows:
Zone 1 – Malaysia & Brunei
Zone 2 – Asia Pacific (excluding Japan, Australia & New Zealand)
Zone 3 – Rest of the world (including Japan, Australia, New Zealand, Africa, America, Europe and the Middle East)
|Weight (kg)||Zone 1||Zone 2||Zone 3|
** All product weights will be rounded up to the nearest 0.01 kg. E.g. products with weight 0.041 kg will be rounded up and be counted as a package with weight 0.05 kg.
HOW LONG DO I HAVE TO WAIT BEFORE I RECEIVE MY ORDERS ( including carrier's delivery time) ?
Local delivery – 3 to 5 working days
ACTSmarket will take 2 working days to process your order and then ship it out. SingPost will take another 2 working days to deliver it. Local courier will take 48 hours.
Overseas delivery – 3 to 14 working days
ACTSmarket will take 2 to 3 working days to process and ship out your order. The products will take another 3 to 14 working days for them to reach you, depending on the zone and postal service infrastructure in that country.
If you wish to have your purchased product(s) delivered to you in a shorter time frame, feel free to opt for faster delivery options but do remember to check the rates upon checkout.
DO YOU SHIP TO P.O. BOX ADDRESSES?
Apologies, we are unable to ship to a PO Box. We need someone to acknowledge receipt of the items delivered.
CAN I PRE-ARRANGE A DATE TO RECEIVE THE DELIVERY?
We apologise for being unable to accommodate requests for specific delivery times. Our local courier can deliver to your neighbour or to the guardhouse of your condominium after calling you. Unfortunately, Singapore Post does not leave the package at other delivery address or any other entities if not one is at the authorised delivery address. If no one is around to receive the item, SingPost will try to re-deliver it another time. If again, no one is around to receive the item, then SingPost will leave a note for your collection at the nearest post office branch.
If the delivery agent is a courier company, they will make up to 3 attempts to deliver the item to you. It is helpful to provide your telephone number for them to contact you.
I NEED MY ORDER NOW. CAN ACTSMARKET EXPEDITE THE DELIVERY?
Please leave a note upon checkout, and we will revert to you within 24 hours. Self-collection may be the fastest way to collect your order.
CAN YOU DELIVER THE ITEM TO THE RECEPTION OF MY CONDO / BUILDING / OFFICE?
Yes, with certain conditions.
If your office is the authorised delivery address, both local courier and Singapore Post can deliver.
But if your delivery address is your residence, but you are not home and would like the delivery agent to leave with a neighbour or at the guardhouse of your condominium, only the local courier will do so. Singapore Post will not. SingPost's policy is to deliver registered article to the authorized location and require a signed receipt. If the authorized location is your office - Singapore Post can deliver.
If you are still not home, SingPost will try to deliver again. If you are not home at the 2nd attempt, SingPost will then leave a note for you to collect your article at the nearest SingPost branch.
HOW DO I TRACK MY ORDER OR PARCEL?
Once your order is shipped, we will inform you of your parcel’s Tracking Number by email or mobile text messages. You can use the Tracking Number to track your parcel on the websites of the shipping agents:
CAN I PICK UP MY ORDER AT ACTSMARKET OFFICE?
YES. Please call us to arrange a time.
The pre-arranged time and collection location is at the guardhouse of Faber Garden Condo ( off Upper Thomson Road)
CAN I SHIP MY ORDER OUTSIDE OF SINGAPORE?
Yes, you can. However, please check with your local customs regulations or restrictions that may affect your shipment. ACTSmarket cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction, nor be responsible for any duties, taxes or fines imposed.
WHAT IF I DID NOT RECEIVE MY PURCHASE?
First, check your order tracking status and lead time for delivery. If your order is past due, please contact us at email@example.com or +65 91736625 within 40 days with Order number and date.